The AI agent platform
for customer support.
Shadia is the complete platform to build, deploy, and improve AI support agents — so your team resolves more conversations without adding headcount.
Train in plain language · Deploy across every channel · Escalate with full context
No credit card · Live in under an hour
Resolve complex queries on every channel
Train your agent, deploy omnichannel, resolve autonomously, and improve with analytics — the loop serious support teams need.
Train
Teach your agent your policies, FAQs, and procedures — in plain language, no flow builders.
Deploy
Go live on WhatsApp, Instagram, Messenger, TikTok, and your team workspace — one consistent agent.
Resolve
The agent answers, takes actions on your systems, and closes routine tickets end-to-end.
Improve
Review resolution analytics, refine answers, and escalate edge cases with full context.
One agent. Every channel customers use.
WhatsApp, Instagram, Messenger, TikTok — same policies, same tone, same resolution quality.
Resolve orders, bookings, and support threads on the channel with the highest open rates.
Learn moreInstagram DMs
Turn social DMs and comments into qualified conversations — 24/7.
Learn moreMessenger
Handle Facebook Messenger and keep context when customers switch channels.
Learn moreTikTok
Reply to TikTok DMs instantly and move high-intent users to a real resolution.
Learn moreAn agent that closes tickets — not just deflects them
Most tools assign, tag, and queue conversations. Shadia's agent understands context, checks your data, takes actions, and resolves — your humans only see what truly needs judgment.
Works alongside your team workspace — not a black box.
The agent handles
- ✦ Order status, returns, and FAQs
- ✦ Booking and scheduling in chat
- ✦ Follow-ups and proactive outreach
Your team handles
- ✓ Escalations with full context
- ✓ Sensitive or high-stakes cases
- ✓ Relationship-building moments
Everything to run AI customer service
Agents, channels, and copilot — designed to work together, not as three disconnected tools.
Agents that resolve — not just reply
Purpose-built for complex support queries with memory, actions, and smart escalation.
Learn more → OmnichannelAI agents on every channel
Every channel in one place. Humans step in with full history when the agent hands off.
Learn more → CopilotShadia Agent for your team
Ask questions, draft replies, and analyze performance in natural language.
Learn more →Where is order #4821?
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From setup to resolving in hours
- Build & deploy. Train on your knowledge, connect channels, go live.
- Agent solves. Answers questions and runs actions on your systems.
- Refine & optimize. Analytics show what resolves and what needs tuning.
- Human handoff. Complex cases reach the right agent with zero repetition.
Built for real support volume
Reactive scenarios your agent should handle without waking the team.