Clinical Omnichannel

One agent, full
patient context.

WhatsApp, Instagram, and Messenger in one clinical inbox. The agent handles routine questions; your team steps in with the full history, without hopping apps or making the patient repeat themselves.

No credit card required · Free to start

WhatsAppSarah M.

How much is the consultation?

AI is replying and offering a time slot…
WhatsAppJames T.

I need to change my appointment

AI is rescheduling…
InstagramEmily R.

Do you have anything open today?

AI is replying to the DM…
< 3 min
Time to first response
90%+
Messages resolved by the agent
0
Missed patient conversations
24/7
AI agent availability
Capabilities

Everything your front desk needs at scale

Replies with patient context

Your agent suggests replies using the patient's visit and message history. Approve or edit in one click.

Team collaboration

Assign conversations to front desk, nursing, or the right clinician. Never two people replying to the same patient.

Patient history

Appointments, messages, and notes centralized per patient, no external tools or spreadsheets.

Instant search

Find any conversation in seconds. Filter by channel, patient, tag, or date.

Routine automation

Automatic replies for FAQs, welcome messages, after-hours, and visit prep. No code required.

Resolution analytics

Response times, resolution rate, and volume by channel, in real time.

Before & after

The difference is immediate

Without Shadia
  • ✗Patient messages lost between WhatsApp and Instagram
  • ✗Slow responses that turn into missed appointments
  • ✗No centralized patient history
  • ✗Team confusion about who is handling what
  • ✗Impossible to scale without hiring more front desk staff
With Shadia agents
  • Every channel connected, zero missed messages
  • The agent responds in seconds, 24/7
  • Full patient history in one place
  • Automatic assignment + internal team notes
  • Scale without hiring: the agent absorbs the volume
How it works

Start in minutes, not days

1

Connect your channels

WhatsApp Business API, Instagram, and Messenger, all in one click. No complex technical setup.

2

Configure your agent

Give it your practice's context: specialty, hours, policies, and escalation rules. Plain language, no code.

3

Invite your team

Front desk, nursing, and clinicians, each with the role and permissions they need.

4

The agent starts working

From the first message, it replies, books, and escalates. Your team approves and refines.

Integrations

Connect with the tools you already use

Shadia integrates natively with the systems clinics already run on. No Zapier, no code.

WhatsApp Business APIGoogle CalendarGoogle WorkspaceZoomCalendlyTwilioSlackNotionZapier
FAQ

Frequently asked questions

Does it work with the official WhatsApp API?
Yes. We use the official WhatsApp Business API, ensuring your practice number is never blocked and you have full access to premium features.
How many team members can collaborate?
PRO includes up to 8 members. ULTRA supports unlimited seats via add-on. Everyone sees the full patient history and can leave internal notes.
Does the AI replace my front desk?
No. The agent handles routine volume and escalates to the right team member. Your staff decides what to approve and when to step in.
What happens when a patient writes outside business hours?
Your agent responds 24/7. You configure what it can resolve alone and what waits for the next business day.

Deploy your front desk
on every channel.

Connect WhatsApp, Instagram, and Messenger. One inbox, one history per patient.