Appointments Engine

An AI agent fills
your practice's schedule.

The agent talks with the patient, understands availability by provider, and confirms the appointment directly. It books, confirms, reschedules, and works the waitlist, without your team stepping in.

No credit card · Free to start

85%
Reduction in no-shows
24/7
Always open for bookings
3 min
Appointment confirmed in
0
Scheduling conflicts
Features

Automated appointments, start to finish

Autonomous scheduling

The agent receives the patient's request, checks provider availability and confirms the appointment without manual work.

Smart reminders

WhatsApp reminders with optimal timing. The patient confirms with a tap. No-shows eliminated.

Easy rescheduling

Patients can change their appointment by replying to the reminder. The agent updates the calendar automatically.

Active waitlist

When a slot is cancelled, Shadia reaches the waitlist in priority order and fills it instantly.

Multiple providers

Every clinician has their own calendar, services and availability, synced in real time.

Occupancy reports

See when your schedule is full, which providers are in highest demand, and optimize availability.

Before & After

From scheduling chaos to total control

Without Shadia
  • Patients waiting hours for confirmation
  • No-shows with no prior reminder
  • Double bookings between providers from human error
  • Front desk taking appointments manually by phone
  • Cancelled slots that stay empty
With Appointments Engine
  • Confirmed in 3 minutes via WhatsApp
  • 85% fewer no-shows with automatic reminders
  • Zero double bookings, real-time calendar per provider
  • Your team focused on care, not scheduling
  • A waitlist that fills every cancelled slot
Use Cases

Adapted to how every specialty schedules

General practices

Visits, follow-ups and check-ups with pre-visit reminders.

Dental

Multi-session treatments, cleanings and chair-based scheduling.

Mental health

Recurring weekly or biweekly sessions with frictionless rescheduling.

Multi-provider clinics

Independent calendars per clinician, synced into one view.

Appointment Flow

One appointment. Five automatic steps

1

Patient requests via WhatsApp

The agent detects intent, asks for a preferred provider/service and checks real-time availability.

2

Instant confirmation

Appointment confirmed, summary sent and added to both the patient's and provider's calendar.

3

24h reminder

Automatic WhatsApp message with all details. Patient replies to confirm.

4

2h reminder

Second reminder with address, directions and option to reschedule if needed.

5

Cancellation and waitlist

If the patient cancels, Shadia frees the slot and offers it immediately to the next person on the waitlist.

By the numbers

What changes with the appointments engine

No-shows
70%

Fewer no-shows with automated reminders

48h + 2h

Reminder windows that maximise confirmation rates

No-shows usually happen because of not reaching the patient at the right moment.

Shadia sends automated reminders at the most effective windows and requests confirmation. If the patient does not reply, the agent reschedules before the slot stays empty.

24/7 availability
40%

Of appointments requested outside opening hours

< 30 s

AI confirmation time at any hour

Your schedule does not stop when your team goes home. Neither should a patient's ability to book.

Shadia captures every request in real time, checks provider availability and confirms in seconds, any time, on WhatsApp. You get fewer missed calls and unanswered requests.

Waitlist
1 in 4

Cancelled slots refilled from the waitlist

6 months

Threshold to trigger a reactivation follow-up

A cancelled slot can go to someone on your waitlist.

When a patient cancels, Shadia automatically reaches out to the waitlist and offers the newly open slot, in priority order.

Productivity
3 hrs

Per day recovered by automating the schedule

0

Manual confirmation calls needed with Shadia active

Every hour your team spends managing the schedule is an hour not spent with a real patient.

Confirmations, reschedules, reminders and new bookings run automatically so your team can stay on care instead of calendar logistics.

FAQ

Frequently asked questions

Does it work with Google Calendar?
Yes. Bidirectional real-time sync. Appointments appear in each provider's Google Calendar automatically and calendar blocks are respected.
Can I have services with different durations per provider?
Yes. Define each service with its duration, prep time and specific availability per clinician.
What happens if the patient needs to cancel?
The agent handles the cancellation, frees the slot and offers it immediately to the next person on the waitlist. You get a real-time notification.
Does it work with multiple clinicians or providers?
Yes. Each provider has their own calendar and availability. The agent distributes appointments intelligently across all of them.

A full schedule
starts today.

Activate the appointments engine and let AI book, confirm, and reschedule patients automatically.