Pricing

Plans for every stage
of your practice.

From solo practices to hospital networks. 7-day free trial, no credit card required.

AI Credits = documentation, reception, booking & follow-up. Included in your plan · Rechargeable on-demand
HOB
For solo practices & small offices
$49 /mo
2 members included · +$12/extra member
300 AI Credits/mo · on-demand available
MOST POPULAR
PRO
For clinics with staff & multiple specialties
$119 /mo
5 members included · +$15/extra member
1,500 AI Credits/mo · on-demand available
ULTRA
Hospital networks · Multi-site at scale
Custom pricing
Tailored to your hospital network
Multi-site network with custom roles & permissions
Contractual 99.9% SLA
Dedicated clinical onboarding
Dedicated account manager
Advanced security + SSO
Custom EHR / EMR integrations

All plans include a 7-day free trial · No credit card required

Full comparison

Everything included in
each plan.

HOB
$49/mo
PRO
$119/mo
ULTRA
Custom pricing
Clinical sessions & reception
AI clinical scribe
✓
✓
✓
Specialty note templates
2
10
Unlimited
AI receptionist (24/7 WhatsApp)
✓
✓
✓
Smart escalation to staff
✓
✓
✓
Automated pre-visit prep
✓
✓
✓
Shadia Agent (team copilot)
✓
✓
✓
Appointments & calendar
Native appointments engine
✓
✓
✓
WhatsApp booking
✓
✓
✓
Automatic reminders
✓
✓
✓
In-chat rescheduling
✓
✓
✓
Google Calendar sync
✓
✓
✓
Clinical appointment types
3
15
Unlimited
Multi-location / offices
1
3
Unlimited
Channels & messaging
WhatsApp Business API (official)
✓
✓
✓
Instagram DMs & comments
—
✓
✓
Facebook Messenger
✓
✓
✓
TikTok DMs
—
✓
✓
Approved WhatsApp templates
5
25
Unlimited
WhatsApp reminders & follow-up
500/mo
5,000/mo
Unlimited
Patients & team
Unified patient profiles
✓
✓
✓
Patients in database
1,000
10,000
Unlimited
Team members included
2
5
Custom
Extra member
+$12/miembro
+$15/miembro
Custom
AI Credits included/mo
300
1,500
Custom
On-demand (per extra credit)
$0.015/credit
$0.010/credit
Custom
Custom patient attributes
10
50
Unlimited
Sensitive data masking
—
✓
✓
Role-based access (RBAC)
—
✓
✓
Automation & analytics
Welcome & follow-up flows
✓
✓
✓
Automatic conversation routing
—
✓
✓
Clinical metrics dashboard
✓
✓
✓
Appointment & no-show reports
—
✓
✓
Post-visit CSAT
—
✓
✓
Per-location reports
—
—
✓
Custom reports
—
—
✓
Integrations & API
Native integrations (Google Calendar, etc.)
3
10
Unlimited
API
—
✓
✓
Webhooks
—
✓
✓
SDK access
—
—
✓
EHR / EMR integrations (ULTRA)
—
—
✓
Security & support
Data encryption (TLS + AES-256)
✓
✓
✓
Access audit logs
—
✓
✓
Configurable data retention
—
✓
✓
SSO (Single Sign-On)
—
—
✓
Uptime SLA
99%
99.5%
99.9%
Support
Email
Priority chat
Dedicated
Assisted clinical onboarding
—
—
✓
API & Clinical integrations

Connect Shadia
to your clinical stack.

Integrate appointments, patients, and conversations with your calendar, EHR, or internal systems. Full API on PRO; custom EHR/EMR integrations on ULTRA.

  • ✓ Bidirectional Google Calendar sync
  • ✓ Patients, appointments & conversations API
  • ✓ Real-time webhooks
  • ✓ Custom EHR/EMR integrations (ULTRA)
  • ✓ Interactive documentation included
  • ✓ SDK for Node.js and Python (ULTRA)
API on PRO · EHR integrations on ULTRA
# query example
query {
conversations {
id
contact { name phone }
channel
lastMessage { text at }
}
}
# Mutation example
mutation {
scheduleAppointment(input: {
contactId: "c_123"
at: "2026-06-01T14:00:00Z"
}
) { id status }
}
FAQ

Everything you need to know.

What are AI Credits?
AI Credits power every action Shadia takes, documenting sessions, replying to patients, booking appointments, generating summaries. Your plan includes a monthly balance and you can top up or enable on-demand usage anytime.
Which plan fits my practice?
HOB is ideal for solo or 2-provider practices with AI receptionist and WhatsApp booking. PRO covers clinics with multiple clinicians, front desk, nursing, and up to 3 locations. ULTRA is for hospital networks with multiple sites, advanced roles, and custom integrations.
Can I add more team members?
Yes. Extra seats are $12/mo on HOB and $15/mo on PRO. ULTRA defines seats based on your network operation.
Is the clinical scribe included?
Yes. AI clinical sessions are included in all plans. HOB includes 2 specialty templates; PRO and ULTRA expand based on plan.
Do you offer an API for integrations?
Yes. PRO and above include API access and webhooks. ULTRA includes custom EHR/EMR integrations.
Is there a free trial?
Yes. 7-day free trial with full PRO access. No credit card required.

7 days free.
No commitments.

Try Shadia with full PRO plan features for 7 days, no credit card required.