Messenger handled
without dropped threads.
Shadia replies on Messenger, qualifies inquiries and can continue on SMS or WhatsApp when that's better for the customer.
Meta Business · Unified platform
Do you have anything open Friday afternoon?
Yes — 4:00 PM and 6:30 PM are open. Which works?
4 PM works
Done. Appointment confirmed with reminder scheduled.
Messenger wired
into your stack.
Instant replies
No page message left unanswered.
Shared AI context
Same business knowledge as your other channels.
Continue on SMS
Move the thread to the customer's preferred channel.
Team workspace
Messenger with everything else in one view.
Tags & notes
Shared context on every conversation.
Reporting
Volume, speed and conversion by channel.
Connect your
Facebook Page.
Link the page
Authorize Messenger from Meta Business.
Set rules
Hours, pricing and when to escalate.
Go live
AI replies while your team oversees.
For businesses
active on Facebook.
Local business
Hours, pricing and location questions.
Services
Book appointments from your Page.
Sales
Automatic follow-up on prospects.
Messenger
Business API.
Official integration with your Facebook Page and messaging permissions.
- ✓ Verified business page
- ✓ Messages within Meta policies
- ✓ History in unified platform
- ✓ Human escalation with context