The platform for
AI customer service.

Every channel, one place

Connect WhatsApp, Instagram, TikTok, Facebook Messenger and more. Manage all conversations from a single unified platform.

Verified number, approved templates and full access to Meta's API.

Automatically respond to direct messages and comments with purchase intent.

Automate Messenger DMs and offer to continue on WhatsApp in the user's preferred language.

Convert TikTok engagement into real conversations and appointments.

When a lead starts in Messenger, Shadia offers to move the conversation to WhatsApp — in their preferred language.

All channels in one platform. Your team responds without switching windows.

Send campaigns to contact segments with approved WhatsApp templates.

Create, manage and use approved templates for proactive outbound messages.

AI that truly operates

Conversational AI agents with real LLM that maintain context, make decisions and manage complete conversations autonomously.

Agents that understand context, remember conversations and respond with real intelligence.

Your AI on your team copilot. Ask about clients, request summaries, draft responses — in plain language.

Start AI on your team-assisted conversations ChatGPT-style about your own data. Delegate, activate, assign, and send work to the AI directly from chat so it activates your business.

See exactly where the AI is working across your account in real time: which conversations it's processing, what actions it's executing, and its current status.

The agent escalates to the human team when it detects the situation requires it.

Define how your agent speaks: formal, friendly, technical. Consistent in every message.

The agent answers frequent questions without human intervention, 24/7.

The agent remembers client history and adapts responses to context.

Configure different agents for different channels, teams or types of inquiry.

Full client context, always available

Organize contacts, companies and all relevant information. No spreadsheets, no separate tools — Shadia manages the context for you.

Full history of conversations, appointments, notes and attributes in one profile.

Associate contacts with companies and see all activity for a corporate client.

Organize and segment contacts with custom tags to filter and find.

The most complete attribute system in the category: TEXT, LINK, EMAIL, PHONE, NUMBER, DATE, DATETIME, TIME, BOOLEAN, CURRENCY, SELECTION, GEOLOCATION, SIGNATURE, CONSENT, STATEMENT, ATTACHMENT, and RELATIONSHIP. Model any business data without limitations.

The team can add notes to any contact with important context.

See which resources, documents or pages each contact has visited.

Shadia automatically detects duplicate contacts and suggests merging them.

Import your existing contact base and export segments when needed.

The AI detects and automatically flags contacts with no response, no interest, or long inactivity. Keep your database clean without manual work.

Import contacts, assign tags, change folder, update status and more — in batch across multiple contacts at once.

Connect Shadia to your entire stack

Robust API, real-time webhooks and native integrations to connect Shadia with any tool in your ecosystem.

Queries and mutations to access and modify contacts, conversations, appointments and more.

Receive Shadia events in your system instantly for external automations.

Secure, standard authentication for third-party integrations.

Explore and test the API directly from the online documentation.

Official libraries to integrate Shadia into your applications faster.

Google Calendar, HubSpot, Zapier, Slack and more — connected in minutes.

Embed custom applications inside Shadia for specific use cases.

Control which IPs can access your API for maximum security.

Enterprise security from day one

Encryption, audit logs, access control and data privacy compliance so your operation is always protected.

All data in transit and at rest encrypted to enterprise standards.

Define granular permissions per role for every platform function.

Detailed record of all actions performed by platform users.

Single sign-on compatible with major identity providers (ULTRA).

Redundant infrastructure with contractual availability commitments.

Tools and controls to comply with data privacy regulations.

Restrict access to specific IPs for API and admin panel access.

Officially verified Meta integration for maximum WhatsApp security.

Hide phone numbers and email addresses from agents to protect sensitive contact information. Privacy and data security without operational friction.