Ecommerce

AI agents that recover revenue
and resolve orders instantly.

AI agents that handle order status, recover abandoned carts and run post-purchase follow-ups — automatically, at any volume. Your team focuses on the 20% that actually needs a human.

No credit card required · Up and running in 24h

WhatsAppJames T.

Where is order #4821?

AI pulled tracking — resolved
MessengerEmily R.

I need to change my subscription

AI is updating billing…
InstagramMike D.

Refund policy for last purchase?

AI answered from knowledge base…
35%
Abandoned carts recovered
< 90s
First response time
80%
Queries resolved without a human
24/7
Post-purchase support
The real problem

You have the volume. But support doesn't scale with your store.

As your store grows, tickets grow faster. 70% of those queries are repetitive: "where's my order?", "how do I return this?", "do you have size X?". Answering them manually doesn't scale.

Meanwhile, abandoned carts go cold, frustrated customers leave bad reviews and your support team burns out on questions that AI could resolve in seconds.

  • 70% of tickets are repetitive and resolvable
  • Abandoned carts without personalised follow-up = lost revenue
  • Slow response time → customer buys from a competitor
  • Support team exhausted on low-value, repetitive tasks
With Shadia
  • Abandoned cart → personalised WhatsApp message in < 30 minutes
  • "Where is my order?" → answered in 10 seconds with live data
  • Return request → processed automatically in the conversation
  • Post-delivery → review request at exactly the right moment
  • Previous buyer → reactivated with a relevant product suggestion
Capabilities

What Shadia resolves for your store

Cart recovery

Detects abandonment and reaches the customer on WhatsApp with a personalised message referencing the exact products they left.

Order queries

Where's my parcel? How do I return it? The agent answers instantly with real data from your order management system.

Returns and exchanges

Validates your policy, collects the necessary details, sends instructions and logs the request — entirely in conversation.

Proactive notifications

Informs customers about dispatch, delays and delivery before they ask. Fewer inbound tickets, higher satisfaction.

Review requests

Post-delivery, the agent asks for a review at peak satisfaction. More positive reviews, less friction.

Upsell and repeat purchase

Detects the right moment to suggest complementary products or trigger the next purchase based on customer history.

Customer lifecycle

Every stage of the customer journey,
covered automatically.

1

Pre-purchase

The agent answers product questions, sizing, availability and delivery times before purchase.

2

Abandoned cart

Personalised WhatsApp message with the exact products they left — in under 30 minutes.

3

Post-purchase

Order confirmation, dispatch details and live tracking updates in real time.

4

Delivery

Delivery notification and review request at the moment of highest satisfaction.

5

Reactivation

After 30/60 days, the agent suggests the next purchase with relevant products.

Integrations

Connect your store in minutes.

Shadia integrates with Shopify, WooCommerce and any platform via API. The agent queries orders, inventory and customer data in real time — no middleware, no manual sync.

  • ✓ Shopify
  • ✓ WooCommerce
  • ✓ VTEX
  • ✓ Custom REST API
  • ✓ WhatsApp Business API
  • ✓ Real-time webhooks
Order status Real-time query via API
Cart recovery Shopify event → WhatsApp in < 30min
Returns Automatic policy validation
Inventory Real-time check before recommending
Ecommerce — real scenarios
Abandoned cart
70%
Of carts abandoned before checkout
35%
Recovery rate with WhatsApp follow-up

“The customer already chose your products. All they needed was the right nudge at exactly the right moment.”

Shadia detects abandonment and sends a WhatsApp message within 30 minutes, referencing the exact items in the cart. No automatic discounts — just the right context at the right time.
FAQ

Frequently asked questions

Which ecommerce platforms does Shadia integrate with?
Shadia integrates with Shopify, WooCommerce, VTEX, Magento and any platform via REST API. The agent queries order status, inventory and customer data in real time.
How does abandoned cart recovery work?
When a customer abandons their cart, your platform sends an event to Shadia. The agent reaches out on WhatsApp with a personalised message — not a generic template — referencing the exact products they left behind.
Can the agent handle returns and exchanges?
Yes. The agent verifies the order, validates your returns policy, sends the customer instructions and logs the request in your system — without your team needing to step in for standard cases.
Can the agent do upsell and cross-sell?
Yes. You train the agent with your product logic. It detects the right moment in the conversation to suggest complementary items — post-purchase, post-delivery or when the customer asks about a product.
Does it work for high-volume stores?
Especially so. The agent scales without any volume limit — it handles the same number of simultaneous conversations without degrading quality or response speed.

More revenue. Fewer tickets.
From day one.

Connect your store and WhatsApp. The agent starts recovering carts, resolving orders and reactivating customers immediately.

No credit card required · Up and running in 24h