Pricing
Simple, transparent,
no surprises.
7-day free trial on every plan. No credit card required.
AI Credits = fuel for every AI action. Included in your plan · Rechargeable on-demand
HOB
For businesses getting started
$49 /mo
2 members included · +$12/extra member
300 AI Credits/mo · on-demand available
MOST POPULAR
PRO
For growing teams
$119 /mo
5 members included · +$15/extra member
1,500 AI Credits/mo · on-demand available
ULTRA
Enterprise · Tailored to your scale
Custom pricing
Tailored to your operation
Custom members & AI Credits
Contractual 99.9% SLA
Dedicated onboarding
Dedicated account manager
Advanced security + SSO
API with custom rate limits
All plans include a 7-day free trial · No credit card required
Full comparison
Everything included in
each plan.
HOB
$49/mo
PRO
$119/mo
ULTRA
Custom pricing
Channels & messaging
WhatsApp Business API (official)
✓
✓
✓
Instagram DMs & comments
✓
✓
✓
TikTok DMs
—
✓
✓
Facebook Messenger
✓
✓
✓
Broadcast messages
500/mo
5,000/mo
Unlimited
Approved WhatsApp templates
5
25
Unlimited
Conversations & team
Unified omnichannel conversations
✓
✓
✓
Team members included
2
5
Custom
Extra member
+$12/miembro
+$15/miembro
Custom
AI Credits included/mo
300
1,500
Custom
On-demand (per extra credit)
$0.015/credit
$0.010/credit
Custom
Active conversations
Unlimited
Unlimited
Unlimited
Automatic conversation assignment
—
✓
✓
Internal notes
✓
✓
✓
Message reactions
✓
✓
✓
Thread replies
✓
✓
✓
Team mentions (@)
✓
✓
✓
Real-time team presence
—
✓
✓
Attachments (files, images, audio)
✓
✓
✓
Conversation search
✓
✓
✓
Folders & organization
—
✓
✓
Scheduled messages
✓
✓
✓
Auto-close on inactivity
✓
✓
✓
Conversation collaborators
—
✓
✓
View modes (Full/Focus/Standard/Collaborative)
✓
✓
✓
Contacts & data
Contacts
1,000
10,000
Unlimited
Companies & organizations
—
✓
✓
Tags
10
50
Unlimited
Custom data attributes (16 types)
10
50
Unlimited
Duplicate contact suggestions
—
✓
✓
Contact notes
✓
✓
✓
Resource viewers
—
✓
✓
Contact import & export
✓
✓
✓
AI contact cleanup (auto flags)
—
✓
✓
Bulk actions
—
✓
✓
Data masking (Mask)
—
✓
✓
AI & agents
Conversational AI agents
1
3
Unlimited
Shadia Agent (team copilot)
✓
✓
✓
AI Threads
5
Unlimited
Unlimited
AI Presence
✓
✓
✓
Autonomous appointments engine
✓
✓
✓
Automatic FAQ responses
✓
✓
✓
Smart escalation to humans
✓
✓
✓
Brand personality & tone
—
✓
✓
Agents with external data access
—
—
✓
Appointments & calendar
Native appointments engine
✓
✓
✓
Google Calendar sync
✓
✓
✓
Automatic WhatsApp reminders
✓
✓
✓
In-chat rescheduling
✓
✓
✓
Multi-location appointments
—
✓
✓
Custom appointment types
3
15
Unlimited
Integrations & API
Native integrations (Google, HubSpot, etc.)
3
10
Unlimited
API
—
✓
✓
Webhooks
—
✓
✓
SDK access
—
—
✓
IP whitelisting
—
—
✓
Reports & analytics
Metrics dashboard
✓
✓
✓
Per-member performance report
—
✓
✓
Per-channel conversion report
—
✓
✓
Report export (CSV)
—
✓
✓
Custom reports
—
—
✓
Security & support
Data encryption (TLS + AES-256)
✓
✓
✓
Access audit logs
—
✓
✓
Role-based access (RBAC)
—
✓
✓
SSO (Single Sign-On)
—
—
✓
Uptime SLA
99%
99.5%
99.9%
Support
Email
Priority chat
Dedicated
Assisted onboarding
—
—
✓
API & Developers
API
for robust integrations.
Shadia exposes a full API to integrate your operation with internal systems, external tools, or build custom apps on our platform.
- ✓ Full API queries and mutations
- ✓ Real-time webhooks
- ✓ OAuth 2.0 authentication
- ✓ Interactive documentation included
- ✓ Generous rate limits (PRO/ULTRA)
- ✓ SDK for Node.js, Python, and more (ULTRA)
Available on PRO and ULTRA plans
FAQ
Everything you need to know.
What are AI Credits?
AI Credits power every action Shadia takes — responding, scheduling, analyzing, deciding. Like Cursor credits: your plan includes a monthly balance and you can top up or enable on-demand usage anytime.
What happens when I run out of AI Credits?
Enable on-demand from settings: AI keeps running and extra credits bill automatically. You can also buy packs upfront or set a monthly spend cap.
Can I add more team members without upgrading?
Yes. Extra seats are $12/mo on HOB and $15/mo on PRO. ULTRA is enterprise and seats are defined in your contract.
Is Shadia Agent included in all plans?
Yes. Shadia Agent — your team copilot for threads and operations — is included in every plan at no extra cost.
Do you offer an API for integrations?
Yes. PRO and ULTRA include API access and webhooks to integrate Shadia with your stack.
Is there a free trial?
Yes. 7-day free trial with full PRO access. No credit card required.