AI copilot for
your support team.
Ask about any conversation, draft on-brand replies, review resolution analytics, or trigger actions — Shadia Agent works inside your workspace, not beside it.
Plain language — no workflows
Ask whatever you need.
Shadia has the context.
Shadia reviews the entire conversation history and gives you a summary with full context.
Shadia generates an appropriate message based on your brand tone and the client context.
Get conversation metrics, response times and channel volume instantly.
Shadia updates the contact profile, adds the tag and notifies the responsible agent.
Shadia checks the calendar and gives you the summary with each appointment's details.
Shadia creates an internal notification, assigns the case and adds the necessary context.
Built for your whole
team to work together.
Mentions
Mention Shadia or a teammate in any thread.
Presence
See who's active and what they're working on in real time.
Reactions
React to team messages with emojis for quick context.
Folders
Organize threads in folders by project, client or team.
Tags
Tag threads and contacts to filter and find what you need.
Thread replies
Reply to specific messages while keeping thread context.
Attachments
Share files, images and documents directly in threads.
Companies
Organize contacts under companies and see all client activity.