Omnichannel

AI agents on
every channel.

One agent across WhatsApp, Instagram, Messenger, and TikTok. It resolves routine volume; your team steps in with full history — no switching apps, no repeated questions.

No credit card required · Free to start

WhatsAppJames T.

Where is order #4821?

AI pulled tracking — resolved
MessengerEmily R.

I need to change my subscription

AI is updating billing…
InstagramMike D.

Refund policy for last purchase?

AI answered from knowledge base…
< 3 min
Time to first response
94%
Messages resolved by AI
0
Missed conversations
24/7
AI agent availability
Capabilities

Everything your AI agents need at scale

AI-assisted responses

Your agent suggests replies based on client history. Approve or edit with one click. Your team responds 5x faster.

Team collaboration

Assign conversations, leave internal notes, see who is handling what. Never two agents responding to the same client.

Contact intelligence

Full contact history, tags, notes and lifecycle tracking — built in, no external contact tools required.

Instant search

Find any message in seconds. Filter by channel, agent, tag, date or search inside message content.

Smart automation

Automatic responses for FAQs, welcome messages, out-of-hours and more. Visual, no-code, configurable.

Resolution analytics

Real-time metrics: response times, resolution rates, satisfaction and performance by member and channel.

Before & after

The difference is immediate

Without Shadia
  • ✗Messages lost across WhatsApp, Instagram and Email
  • ✗Slow responses that lose sales
  • ✗No centralized client history
  • ✗Team confusion about who handles what
  • ✗Impossible to scale without hiring more staff
With Shadia agents
  • All channels connected, zero missed messages
  • AI responds in seconds, 24/7 without intervention
  • Full customer history in one place
  • Auto assignment + internal team notes
  • Scale without hiring: agents handle the volume
How it works

Start in minutes, not days

1

Connect your channels

WhatsApp Business API, Instagram, Facebook, Email — all in one click. No complex technical setup.

2

Configure your AI agent

Give your agent business context, common responses and escalation rules. Plain language, no code.

3

Invite your team

Add agents, define roles and permissions. Each person sees only what they need.

4

AI starts working

From the first message, your agent responds, classifies and escalates. Your team approves and refines.

Integrations

Connect with the tools you already use

Shadia integrates natively with the most popular systems. No Zapier, no code.

WhatsApp Business APIGoogle WorkspaceHubSpotSalesforceCalendlyStripeShopifyNotionZapierSlackTwilioMailchimp
FAQ

Frequently asked questions

Does it work with the official WhatsApp API?
Yes. We use the official WhatsApp Business API, ensuring your number is never blocked and you have full access to premium features.
How many team members can collaborate?
PRO includes up to 5 members. ULTRA supports custom seat counts. Every member sees full history and can leave notes.
Does the AI replace my support team?
No. The AI agent handles volume and escalates to the right human. Your team decides which responses to approve and when to intervene.
What happens when a client writes outside business hours?
Your AI agent responds 24/7. You configure what it handles alone and what waits for the next business day.

Deploy your agents
on every channel.

Connect WhatsApp, Instagram, Messenger, and TikTok today — one agent, consistent resolution.